Type: Permanent
Department: Distribution Operation
Level: Supervisor
Locations: Đồng Nai, Vietnam
Role Purposes:
1/ Customer Activities Management
- Oversee and optimize the entire customer journey, including registration, order placement, and payment processes.
- Implement strategies to enhance the overall product experience for customers, ensuring satisfaction and loyalty.
- Counter support in rush hour & big season
- Onsite Leadership support for WH Team
2/ Outsource Service Management
- Take charge of security and cleaning operations through effective management of external service providers.
- Collaborate with vendors to maintain high standards of security measures and cleanliness within the mini center.
3/ Team Performance Management
- Lead and inspire a customer-centric team, setting clear performance expectations.
- Provide regular feedback, coaching, and training to team members to enhance their skills and capabilities.
- Implement performance metrics and key performance indicators (KPIs) to drive team productivity and achieve service excellence
4/ Facility & Admin Management
- Mini Expo Execution
- Meeting room (handover facility & Booking confirmation)
- Building Landlord & Licenses
Skills & Knowledge:
- Strong planning, organizational, and people management skills.
- Customer-oriented mindset with excellent customer service, relationship building, and stakeholder management abilities.
- Effective communication, influencing, collaboration, and team-building skills.
- Skilled in critical thinking, problem-solving, and quick learning with high accountability.
- Able to work independently, under pressure, and adapt to changing situations.
- Proficient in reading and writing English.
Experience:
- Bachelor’s degree or higher in Business Administration, Hospitality, or related areas
- At least 5 years of total experience, with minimum 2 years in supervisory positions in Customer Service, Store Management, or in customer-related disciplines.
- Good in Microsoft Office, familiar with CRM systems
