A culture of customer service, inside our organization and out is to help us deliver exceptional customer experiences to Amway Business Owners (ABOs), customers and all employees.
Out in the world, we’re helping people pursue more active lifestyles, discover their inner and outer beauty, and create healthier homes. The ABOs are at the center of Amway’s business, so it’s important we learn everything about them and keep them front of mind. Obsessed over ABO success, it gives every meeting and moment greater importance.
We might view business decisions through our individual lens, but we always remember to view the decisions we make through the lens of the ABO as well. Amplify the customer experience, the simple habit can shed new light on old problems and keep our ABOs, and our customers, front of mind.
We passion to build a strong and true connection with ABOs and customers can move an experience from good to exceptional. We see the good and step in their shoes to demonstrate our ability to listen and support. Not just going through the motions but being genuine in our interactions.
And just like our Founders did. We model behaviors that fulfill this habit by seeking opportunities to discover new trends and find innovative solutions, even if they don’t always work.
If we’re trying out new things, not all will succeed. We encourage our staff to share their successes and failures, celebrating wins and learning from mistakes to truly Unleash our inner entrepreneur.
As an innovative company, we’re in a constant state of progress. But as we move forward, we’ll never move on from what’s made us a great place to work: a spirit of partnership with ABO, a dedication to quality and care for our customers, and a deeply rooted set of values established by the Founding Families.